Terms of Service

2.1 Account Creation

• You can register using your phone number (with OTP verification), email and password, or Google account
• You must provide accurate information (name, phone number, email)
• Phone verification is required before posting listings
• One account per person - multiple accounts are prohibited

2.2 Account Security

• You are responsible for maintaining the confidentiality of your password and account
• You must notify us immediately of any unauthorized access or security breach
• We are not liable for any loss or damage from your failure to secure your account
• Do not share your account credentials with anyone

2.3 Account Termination

• You can delete your account anytime from Settings → Danger Zone
• We reserve the right to suspend or terminate accounts that violate these terms
• Upon termination, your listings will be deactivated and eventually deleted
• Subscription fees are non-refundable upon voluntary account deletion

3.1 Posting Listings

When posting a property listing, you agree that:

• You have the legal right to list the property (owner, authorized agent, or have owner's permission)
• All information provided (photos, description, rent, location, amenities) is accurate and truthful
• Photos are of the actual property and not misleading stock images
• The property is available for rent and not already rented
• You will update or remove the listing promptly when the property is no longer available

3.2 Listing Review and Approval

• All listings are subject to admin review before being published
• We reserve the right to reject, remove, or modify listings that violate our policies
• Review typically takes 24-48 hours
• We may request additional verification documents for certain listings

3.3 Prohibited Listings

You may NOT post listings that:

• Contain false, misleading, or fraudulent information
• Use photos that don't belong to you or misrepresent the property
• Discriminate based on religion, gender, ethnicity, or other protected characteristics
• Violate any local laws or regulations
• Include contact information in photos or descriptions (to bypass platform features)
• Are duplicates of existing listings
• Promote illegal activities or unsafe living conditions

3.4 Listing Ownership

• You retain ownership of your listing content (photos, descriptions)
• By posting, you grant Bhara.com a non-exclusive, worldwide license to display and promote your listing
• We may feature your listing in search results, homepage, marketing materials, and social media
• We will not sell or transfer your listing content to third parties

5.1 Subscription Plans

We offer the following subscription plans (see Pricing page for details):

• Free Plan: Limited contact requests (5/month), basic features
• Seeker Plan (৳999): 20 contacts/month for tenants
• Helper Plan (৳2,499): 50 contacts/month + Property Assistant service
• Guaranteed Plan (৳3,999): Unlimited contacts + Full refund guarantee (45 days)
• Owner Plans: Quick (৳999), Success (৳2,999), Guaranteed (৳4,999)

5.2 Payment Terms

• Payments are processed securely through SSLCommerz (Bangladesh's leading payment gateway)
• All prices are in Bangladeshi Taka (BDT/৳) and include applicable taxes
• Subscription duration is 30 days from purchase date unless otherwise specified
• Contact limits reset monthly on your subscription renewal date
• Payment card details are never stored on our servers

5.3 Refund Policy

5.4 Auto-Renewal

• Subscriptions do NOT auto-renew - you must manually renew when expired
• You will receive email notifications 7 days before your subscription expires
• Unused contact requests do not roll over to the next billing period

9.1 Governing Law

These Terms of Service are governed by the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

9.2 User Disputes

Disputes between users (tenants and property owners) must be resolved directly between the parties. Bhara.com may provide contact information but is not obligated to mediate or resolve user disputes.

9.3 Platform Disputes

For disputes with Bhara.com (billing, account issues, etc.):

• Contact our support team first: support@bhara.com
• We will attempt to resolve disputes within 14 business days
• If unresolved, disputes may be escalated to arbitration or courts in Dhaka, Bangladesh

10.1 Platform Ownership

Bhara.com, our logo, design, code, content, and trademarks are owned by Bhara.com and protected by Bangladesh and international intellectual property laws. You may not:

• Copy, modify, or distribute our platform or code
• Use our name, logo, or branding without permission
• Create derivative works or competing platforms

10.2 User Content License

You retain ownership of content you post (photos, descriptions). By posting, you grant Bhara.com a non-exclusive, royalty-free, worldwide license to use, display, and promote your content on our platform and marketing materials.

10.3 Copyright Infringement

If you believe content on our platform infringes your copyright, contact us at legal@bhara.com with details and proof of ownership.

12.1 By You

You can stop using Bhara.com and delete your account anytime from Settings → Danger Zone.

12.2 By Us

We reserve the right to suspend or terminate your account immediately, without notice, if:

• You violate these Terms of Service
• You engage in fraudulent, illegal, or harmful activities
• You abuse the platform or harass other users
• We are required to do so by law or government order
• Your account has been inactive for more than 2 years

12.3 Effect of Termination

Upon termination:

• Your access to the platform will be revoked immediately
• Your listings will be deactivated and removed within 30 days
• Your personal data will be handled according to our Privacy Policy
• Subscription fees are non-refundable unless required by law
• Sections 6, 7, 8, 9 (Disclaimers, Liability, Indemnification, Governing Law) survive termination

13.1 Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Bhara.com.

13.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

13.3 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

13.4 Assignment

You may not transfer or assign your rights or obligations under these terms. We may assign our rights to any affiliate or successor.

13.5 Force Majeure

We are not liable for delays or failures due to causes beyond our reasonable control (natural disasters, internet outages, government actions, etc.).